Josh R.

MBA & MS in Operations Research In addition to managing relationships, I engineer retention. As a Technical Customer Success Leader, I bridge the gap between complex Engineering realities and Revenue goals. My background is not typical for CS: I am a former Java Developer and Founder who holds an MBA and an MS in Operations Research. This combination allows me to operate where standard CS leaders cannot: I can debug a deployment with DevOps, build a churn-prediction regression model with Data Science, and present NRR expansion strategies to the Board -- all in the same afternoon. THE TRACK RECORD I specialize in taking technical SaaS ventures (Cybersecurity, AI, DevSecOps) from "Zero-to-Scale" to Exit. • Founder-to-Exit: I bootstrapped CloudSploit from $40 MRR to a seven-figure ARR acquisition by Aqua Security without external funding. I built the entire post-sales engine, closing the first $175k enterprise deal and managing all Legal, Finance, and CS operations. • Enterprise Scale: At Contrast Security, I scaled the Solution Architecture team to influence $16M+ in revenue, demonstrating $1M+ in compliance savings for global accounts. • Technical Fluency: I speak the language of your users. With a background as a Sun Certified Java Programmer and deep expertise in AppSec/LLM Security, I gain "Trusted Advisor" status with technical buyers immediately. MY PHILOSOPHY: CS IS A DATA SCIENCE PROBLEM I move organizations away from "reactive support" toward Customer Success-Led Growth. I utilize my background in Operations Research to build predictive risk models and automation frameworks that scale coverage without inflating headcount. CORE COMPETENCIES • Scaling CS Engines: Transitioning from Founder-led sales to structured CS motions. • Technical Authority: Cybersecurity, AI/LLM, DevSecOps, CI/CD Integration. • Revenue Operations: NRR Expansion, Churn Prediction, Risk Scoring. I am currently wrapping up select interim consulting engagements and am open to full-time leadership opportunities with high-growth Cybersecurity, AI, or DevTool companies. If you need a builder who can engineer retention and debug a deployment in the same afternoon, let's connect. Skills: • Customer Success Strategy • Technical Account Management • Cybersecurity • AI & LLM • Operations Research • Revenue Growth